We offer a tailored training package comprising a menu of 16 individual modules. Your training package is customised to meet your unique needs in every respect including modules required, duration and existing skill level. We listen to what you want and give you what you need. Our IRESOLVED® programme has empowered our clients to achieve greater success. The system underpinning the programme contains of the essential elements at the core of any successful negotiation. The IRESOLVED® programme can be tailored to a 2-3 day course and includes teaching material, practical exercises, role play, demonstration and feedback.
Our story begins in the world of hostage negotiation. Founder and lead negotiator, Kirk Kinnell, has always felt a conviction to fight for fairness, which led him to join the Scottish Police in his youth and later the Armed Response Team. As the Head of Hostage Negotiation and Armed Policing Scotland, over the course of 30 years, Kirk gained experience in various high pressure areas including the Organised Crime and Counter Terrorism Unit (OCCTU).Kirk quickly realised the skills learnt as a hostage negotiator were transferable to the all aspects of business and life. When Kirk left the police, he felt that these skills were too valuable to leave behind as well; thus, Negotiated Resolutions was born. (he felt that he could continue to help people in another way)
We offer 3 tailored training packages from a menu of 17 modules. Your training package is customised to meet your unique needs and requirements in every aspect including duration and existing skill level. As with every area of our services we work with you to ensure any programme is consistent with the continuous professional development need you have identified.
Our 16 training modules are listed and summarised below. Each module has been expertly designed, integrating years of practical experience into learning opportunities. The duration of each module, typically between 1 to 3 hours, is informed by your individual needs. We will work with you to design your bespoke Training Solution incorporating the relevant modules.
This module is the solution to most communication breakdowns within teams and when working in silos. We teach you to recognise the perspective of others through empathy.
This module recognises that legitimacy, credibility and trust are sought after traits and are granted to you by others. Become professionally equipped and have your position acknowledged.
This module helps you identify your upper and lower limits to create a strategic mandate. Learn how to find an agreement and work closely with your decision maker.
This module covers how to find out what is going on beneath the surface and thereby get to the heart of the matter. It further allows you to work out the dynamics of the people involved and who will have the most influence to help you achieve your goal.
This module shows how to evaluate the strategy adopted by the other side in any negotiation and then how to adapt your tactics in the changing nature of a live negotiation and maintain the advantage.
This module is the most essential of all negotiation skills and creates a unique communication system. Control negotiations from the outset by learning the true art of communication, which begin with the 'life and death' listening skills used in Hostage Crisis Negotiations.
This module teaches you to really figure people out. You will learn to listen for the clues contained beneath the surface of the dialogue. This allows you to have more meaningful relationships whether personal or business.
This module demonstrates how to identify points of leverage during a negotiation by finding the 'Achilles Heel' of your opponent. This can then be used to influence the perception on key elements in order to gain a benefit – cost, time, value etc.
Learn a process that explores in detail the skill of Decision Making, which will withstand the challenges of a dynamic environment and the scrutiny of hindsight. This includes the identification and evaluation of risks associated with that decision. You need to be confident, well informed and nimble of thought to make the right decision in high pressure situations.
This module shows you how to search for and find what is valued most by your opponent, which helps formulate your future proposal that will meet their needs and help you close the deal.
Learn how to prepare and deliver tough conversations without causing harm to the relationship. It also includes how to give and receive feedback in a corporate environment.
This module examines the problems faced when confronting negotiation partners with challenging personality types and difficult profiles.
This module helps participants to learn from the world of hostage negotiation in order to limit the effects of stress in high pressure situations. Learn to manage your emotions and that of your staff.
This module covers the ‘art of communication’ and how to use appropriate questions during a conversation to gather the information you require without disrupting the flow of the conversation.
When confronted by hostility learn how to stay in control, harness the energy and make the situation better, rather than worse.
This module will show you how to recognise the difference between threat and risk, balance your actions, and reduce unnecessary reactions.
The IRESOLVED® Programme has been designed as a comprehensive process encompassing the essential elements of a successful negotiation. The team will always be there to support you throughout your negotiations.
The Programme, which has nine modules assembled chronologically, can be tailored in duration depending on the existing skillset of participants and is typically a 2 or 3 day course. The course includes exercises in Hostage Negotiation or in bespoke scenarios relevant to your business or industry sector.
We are confident that the IRESOLVED® Programme will better prepare you for real world negotiations which translates into added value for you and your business.
"Kirk really understood us as an organisation and made links during the session so it felt really bespoke. He definitely made an impression and won't be forgotten."